This Privacy Policy describes how AONANA (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, place an order, create personalized products, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Payment-related information
- Product preferences
- Blanket size, towel size, design selections, and customization details
- Uploaded images, artwork, photos, or personalized content
- Customer service messages and inquiries
- Reviews, feedback, or other information you choose to provide
When you create personalized AONANA products, such as custom Flannel Blankets or Beach Towels, we may collect the images, designs, text, and customization information you submit for production purposes.
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referring website
- Time spent on our website
- Cookies and similar tracking technologies
- Shopping cart activity
- Checkout behavior
- Website interaction data
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Create and produce your AONANA Flannel Blankets and Beach Towels
- Complete personalized product requests using uploaded images or designs
- Confirm order details and shipping information
- Provide customer support
- Respond to questions, requests, and feedback
- Send order confirmations, shipping updates, and service notifications
- Improve our website, products, designs, and customer experience
- Analyze customer preferences and shopping trends
- Prevent fraud, unauthorized transactions, and security issues
- Maintain business records
- Comply with legal, tax, and accounting requirements
- Send marketing emails, promotions, and product updates when permitted by law
3. Personalized Product Information
AONANA offers personalized products that allow customers to upload their own photos, artwork, or designs.
Any images, text, or creative materials submitted by customers are used only for:
- Producing the requested customized products
- Providing customer support related to the order
- Improving production accuracy
Customers are responsible for ensuring that uploaded content does not violate copyright, trademark, privacy rights, or any applicable laws.
AONANA reserves the right to refuse or remove customization requests containing illegal, offensive, harmful, or unauthorized content.
4. Payment Information
We do not directly store your complete credit card information.
Payments are processed securely through third-party payment providers. Your payment information may be collected and processed according to the privacy policies and security standards of those payment providers.
AONANA does not have access to your full payment card details.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, personalize your shopping experience, analyze website traffic, and support marketing activities.
Cookies may be used for:
- Website operation and performance
- Shopping cart and checkout functions
- Remembering customer preferences
- Analytics and performance measurement
- Advertising and retargeting
- Fraud prevention and website security
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including shopping cart and checkout features.
6. How We Share Your Information
We may share your personal information with trusted third parties when necessary to operate our business and provide our services, including:
- Website hosting and ecommerce platform providers
- Payment processors
- Manufacturing and production partners
- Shipping and fulfillment providers
- Email marketing service providers
- Customer service platforms
- Analytics providers
- Advertising partners
- Fraud prevention and security providers
- Legal, tax, or compliance professionals when required
For personalized products, certain order information may be shared with production partners only when necessary to manufacture and fulfill your customized order.
We do not sell your personal information for monetary payment.
However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under applicable privacy laws.
7. Email Marketing
If you subscribe to our newsletter or agree to receive promotional messages, we may send you emails about:
- New Flannel Blanket collections
- Beach Towel designs
- Personalized gift ideas
- Seasonal promotions
- Brand updates and special offers
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at:
Even if you unsubscribe from marketing emails, we may continue sending service-related communications regarding your orders, shipping, refunds, returns, or customer support requests.
8. Data Security
We take reasonable administrative, technical, and physical security measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, including:
- Processing orders
- Producing personalized products
- Providing customer service
- Maintaining business records
- Resolving disputes
- Meeting legal and tax obligations
When information is no longer required, we may delete, anonymize, or securely store it according to applicable laws.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of personal information
- The right to opt out of marketing communications
- The right to opt out of certain data sharing or targeted advertising
- The right to request information about how your data is collected, used, and shared
- The right not to be discriminated against for exercising your privacy rights
To exercise your privacy rights, please contact:
We may need to verify your identity before completing certain requests.
11. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
These rights may include:
- The right to know what personal information we collect
- The right to know how personal information is used
- The right to request access to personal information
- The right to request deletion of personal information
- The right to request correction of inaccurate information
- The right to opt out of the sale or sharing of personal information
- The right to limit certain uses of sensitive personal information
- The right not to receive discriminatory treatment for exercising privacy rights
To submit a California privacy request, please contact:
AONANA does not knowingly sell personal information for monetary payment.
If certain advertising or analytics activities are considered “sharing” under California law, you may contact us to request to opt out.
12. International Customers
AONANA serves customers primarily in the United States and may serve customers in other regions.
If you access our website from outside the United States, your personal information may be transferred, stored, or processed in countries where our business partners, service providers, or fulfillment providers operate.
By using our website, you acknowledge that your information may be processed under privacy laws that may differ from those in your location.
13. Children’s Privacy
Our website and products are intended for general audiences and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact:
We will take appropriate steps to delete such information.
14. Third-Party Links
Our website may contain links to third-party websites, applications, or services.
AONANA is not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business operations
- Website features
- Products and services
- Legal requirements
- Privacy practices
When we update this Privacy Policy, we will revise the “Last Updated” date displayed on this page.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or how AONANA handles your personal information, please contact us:
AONANA
Email: support@aonana.com
AONANA — Designed for Your Home. Created for Your Adventures. Made for Your Memories.