Return & Refund Policy

At AONANA, we are committed to creating high-quality Flannel Blankets and Beach Towels that bring comfort, creativity, and personal style into your home and outdoor experiences. Each product is carefully designed, printed, and produced with attention to detail.

Because many of our products feature personalized designs, custom image uploads, and made-to-order printing, we kindly ask customers to review our Return & Refund Policy before placing an order.

1. Order Confirmation

Before completing your purchase, please carefully review your selected product type, size, design, color, and customization details.

For personalized products, please make sure that your uploaded images, artwork, text, and design preferences are correct before submitting your order.

Once an order is placed, we will begin preparing your product as soon as possible.

If you need to make changes or cancel your order, please contact us within 24 hours after placing the order at:

support@aonana.com

After this period, changes or cancellations may not be guaranteed because production or printing may have already started.

2. Return Eligibility

We accept returns for eligible non-personalized items within 14 days after delivery.

To be eligible for a return, the product must be:

Unused, unwashed, and in original condition
Free from stains, damage, odors, or signs of use
Returned with original packaging and accessories (if applicable)
Approved by our customer support team before being shipped back

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

3. Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Personalized Flannel Blankets
Custom Beach Towels
Products created using customer-uploaded photos, artwork, or designs
Items made according to customer-selected sizes, patterns, or customization requests
Final sale or promotional items
Products that have been washed, used, damaged, or altered
Items returned without original packaging

Please carefully review your customization details and product selections before placing your order.

Custom Products – Design & Color Difference Policy

AONANA products are created using advanced printing technology and high-quality materials. Because personalized products are produced based on your selected images, designs, and preferences, slight variations may occur.

Please note that actual product colors may vary slightly due to:

Different computer, phone, or tablet screen settings
Lighting conditions during photography
Differences between digital images and printed materials
Production batches and fabric characteristics

Minor color differences or slight variations in printing are not considered product defects.

If you have concerns about your design, image quality, or color appearance, please contact our customer service team before placing your order. We will do our best to provide assistance and recommendations.

Once a personalized order has entered production, it cannot be canceled, returned, or refunded due to personal preference, image selection, or acceptable color variations.

By placing an order, you acknowledge and agree to this policy.

4. Product Size Issues

We provide detailed size information for our Flannel Blankets and Beach Towels. Please carefully check the size guide before ordering.

Because different customers may have different expectations regarding product size, returns caused by incorrect size selection are generally not accepted.

We recommend confirming your preferred size before purchase. If you need assistance choosing the right size, please contact our customer support team before placing your order.

5. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us within 7 days after delivery at:

support@aonana.com

Please include:

Your order number
A clear description of the issue
Photos or videos showing the problem
Photos of the packaging and shipping label if applicable

After reviewing your request, we may provide:

Replacement of the item
A corrected product
Partial refund
Full refund

The solution will depend on the specific situation.

6. Return Process

To request a return, please email us at:

support@aonana.com

Please include:

Order number
Reason for return
Photos of the product if applicable

Our customer support team will review your request and provide return instructions if your item qualifies.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service. AONANA is not responsible for lost or damaged return packages.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is caused by an error from AONANA.

8. Exchanges

For eligible non-personalized products, exchanges may be available depending on product availability.

Personalized and custom-made items generally cannot be exchanged unless there is a confirmed quality issue or production error.

Please contact:

support@aonana.com

for exchange assistance.

9. Order Cancellations

Orders may be canceled within 24 hours after purchase.

After 24 hours, cancellation may not be available because printing, production, or fulfillment preparation may have already started.

If production has already begun, we reserve the right to refuse cancellation or deduct production-related costs from any approved refund.

10. Local Production & Shipping

AONANA products are proudly produced and fulfilled in the United States.

Our local production and shipping process allows us to provide customers with reliable service, quality control, and efficient delivery.

Because many products are created specifically for each customer, production time may vary depending on product type, customization requirements, and order volume.